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ORDER INFO

All wood signs  are 100% handmade when ordered. 
 
If we require more time for your order, you will be notified.

If you need an item by a specific date, please contact me before you order and  we will try and do our best to accommodate you as we usually always have a production time before shipping.

 Our customers are very important to us ~ We are always here to answer any questions or concerns you may have!

 METHOD OF PAYMENT:    

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      We accept payments from Visa and Mastercard using Paypal

  " The Leader in Secure Online Payments "

You do not need a Paypal account to make credit card payments.

 If you pay with a credit card via PayPal, we use the address that appears on the PayPal payment confirmation email.
 
Please make sure that your credit card address matches your residential address.
   

PRICING:

All our prices are in Canadian Currency

All Ontario residents will be charged 13% HST

We reserve the right to correct any pricing errors without notice.

 

SHIPPING POLICIES:

 We ship all across Canada and the United States.
At this time we ship through Canada Post Parcel Services.

Our production time DOES not include the shipping time for your parcel to be received. The shipping time and delivery time is out of our control. If you have a problem with your parcel after it has been shipped from Rustic Northern Retreat, please contact us so we can work together to solve the problem.

OUR PRODUCTS ARE PRICED WITH INDIVIDUAL SHIPPING RATES.

IF YOU WOULD LIKE TO PURCHASE MORE THAN ONE ITEM FROM OUR WEBSITE - PLEASE CONTACT US FOR A COMBINED SHIPPING RATE, IT IS MUCH CHEAPER OR WE REFUND ANY SHIPPING OVERAGES WHEN YOUR ORDER IS READY TO SHIP.

Please contact me for International shipping rates.

We try to get our customers the most economical and accurate shipping rates. All of our items are shipped with a tracking number..

The buyer is responsible for all customs/duties or other border crossing expense.
 


REFUND POLICIES

We want our customers to be completely satisfied with what they have purchased.
 If you are not 100% satisfied with your purchase please contact me ASAP .
We will refund you your full purchase price less the shipping cost once the item is sent back to us in its original packaging.
The shipping cost for the returned item is at the expense of the buyer..
Before returning a item please contact us so we can work together to solve any problems or concerns.
We are sorry there will be no refunds on custom orders or on inventory clearance items.

PRODUCTION TIME FOR HANDMADE SIGNS:

We usually always have a production time before shipping. Please take time to read our production times on our home page or product page before ordering.

 

  





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